By far this is the best embroidery company I have ever been to and I have been to many! It started with a demonstration of the machine I was interested in. John is so patient and explain everything as he walk you through the embroidery machine functions. Before you purchase you are trained on how to use it and I have to say I learned so much in one day from John and his staff! The customer service is 100% the best!! Being able to get assistance if anything do come up is awesome too the response is quick and so helpful after I have a user error. but only a couple LOL. I took my embroidery machine home that day I embroidered my first hat at home the Happy machine is so user friendly with the training you get before purchase makes it even better!! The hat came out awesome!! I love my Happy embroidery machine and highly recommend this company for purchase. Sherie